FirstBank has issued a statement to address a misleading report circulating in the media regarding a system upgrade. The bank clarified that the message in question, which was intended solely for its vendors, focused on transitioning from its current I-Supplier Platform to a new cloud-based Supplier Platform. This upgrade aims to enhance capabilities and benefits for vendors, not to alter customer services.
The bank emphasized that there is no ongoing system upgrade that affects customers, assuring them that all customer applications remain fully operational. FirstBank confirmed that its banking systems, customer transactions, and service channels will not be impacted by this transition.
FirstBank reiterated its commitment to providing seamless service delivery, ensuring that customers will continue to have uninterrupted access to all banking services.
